Dr. Liz Herman, PMP, CPTC, is Director of Health & Analytics in Battelle’s Arlington, VA office where she focuses primarily on Health and Human Services (HHS) accounts and serves as the Centers for Medicare & Medicaid Services (CMS) account manager. Her extensive experience with CMS crosses beneficiaries, consumers, providers, community health partners, and CMS staff. She has been directly involved with implementation of the Medicare Prescription Drug program, the Durable Medical Equipment Competitive Bidding program, and the Affordable Care Act. Her project management work spans business development, operations, training, content management, communications, and outreach. Dr. Herman holds a PhD in Business from Walden University, an MA in English from Iowa State University, and a BA in Journalism from the University of Iowa. Dr. Herman is a senior member of the Society for Technical Communication, where she has served in various leadership roles in the Eastern Iowa and Washington DC chapters. She is also an active member of the Project Management Institute and the Healthcare Information and Management Systems Society and enjoys teaching technical communication courses.